Privacy Policy

This Privacy Policy describes the policies on the collection, use and disclosure of your information that we collect when you use our website www.thesoulmemory.com

By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy.

If you do not consent to the same, please do not access or use the Service.

The information that we collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details, comments, feedback, product reviews, recommendations, and personal profile.

How we collect information

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Why we collect such information

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How We Use Your Information:

We will use the information that we collect about you for the following purposes:

Marketing/ Promotional
Creating user account
Testimonials
Enforce T&C
Processing payment
Support
Administration info
Targeted advertising
Manage customer order
Dispute resolution
Manage user account

If we want to use your information for any other purpose, we will contact you and ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

We do not knowingly sell or share any of your personal information.

How we store, use, share and disclose the personal information of site visitors

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How we communicate with site visitors

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

How we use cookies and other tracking tools

Wix uses cookies for important reasons, such as:

To provide a great experience for visitors and customers
To identify any registered members (if applicable)
To monitor and analyze the performance, operation and effectiveness of Wix's platform
To ensure our platform is secure and safe to use

The following, mostly essential cookies are placed on Wix sites:

XSRF-TOKEN - Used for security reasons (Session) Essential
Hs - Used for security reasons (Session) Essential
svSession - Used in connection with user login (12 months) Essential
SSR-caching - Used to indicate the system from which the site was rendered (1 minute) Essential
_wixCIDX - Used for system monitoring/debugging (3 months) Essential
_wix_browser_sess - Used for system monitoring/debugging (session) Essential
consent-policy - Used for cookie banner parameters (12 months) Essential
smSession - Used to identify logged in site members (Session) Essential
TS* - Used for security and anti-fraud reasons (Session) Essential
bSession - Used for system effectiveness measurement (30 minutes) Essential
fedops.logger.X - Used for stability/effectiveness measurement (12 months) Essential
wixLanguage - Used on multilingual websites to save user language preference (12 months) Functional

In addition, third party applications such as Wix Bookings, Wix Events, Zoom or Google Analytics may place additional cookies on this site.

Checking cookies

You can check which cookies are used by using Chrome's built-in cookie view. While in incognito mode in Chrome, click the Secure (padlock) icon next to the URL bar and then select Cookies.

Your Rights:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws.

To exercise these rights, you can write to us at info@thesoulmemory.com. We will respond to your request in accordance with applicable law.

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info@thesoulmemory.com.

Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Withdrawing your consent

If you don’t want us to process your data anymore, please contact us at info@thesoulmemory.com.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions & your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at info@thesoulmemory.com.

Privacy Policy

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